Club Policies & Procedures

  • All participants must have a completed form and signed waiver to enter the trampoline area
  • Space is limited. Ratios based on Safety Standards that ensure each participant has the opportunity to learn effectively within a fun and safe environment
  • Registration may be received in person, by mail, e-mail, fax or through our online registration system
  • Registrations are first come, first served
  • $25 fee for all returned cheques
  • Session Classes Discounts: Family Discount – Each additional family member within the same household will receive a 5% discount off of their monthly fee. Double Dose Discount – The second and each subsequent class that a single participant registers for will receive a 5% discount off of their monthly fee
  • Session Classes Make-up Opportunities: A maximum of one missed class per month may be made up during one of our Pay-As-You-Go Class times.  Make-up classes must be used within 30 days of the absence, are subject to availability and arrangements must be made ahead of time with the office. Make-up opportunities are not available for any other Just Bounce programs.
  • Mid-session registrations will be accepted at a pro-rated fee, provided that space is available
  • Memberships are non-transferable and may not be shared. The participant that is registered is the only one who may enter the class. No exceptions. Just Bounce reserves the right to cancel and refund the unused portion of the registration fee at any time
  • Just Bounce reserves the right to cancel programs, merge classes or request a participant change their selection if there is insufficient enrollment in a program
  • Programs may be cancelled due to weather conditions or unforeseen circumstances
  • Just Bounce welcomes any participant with physical and/or developmental disabilities to participate in our Just Bounce experience. Those who wish to participate will need to contact us prior to registration. Click HERE for more information
  • All athletes must participate in warm-up if they wish to take part in the rest of the class
  • No food or gum – Water bottles are permitted!
  • Participants are to wait in the lobby until their coach calls them into the gym at the start of their program
  • Only registered participants allowed in the gym. Friends and parents may watch from the viewing area

ATHLETE BEHAVIOUR POLICY
We have a responsibility to ensure all of our athletes are in a safe environment. We expect our athletes’ behaviour to be up to our standards; this includes but is not limited to being respectful to the coach and other athletes, listening to directions, following the gym rules, and no unsolicited or harmful physical contact. If these standards are not being met we have a 3 strike rule. This will come into effect after the coach has talked to the child about their behaviour, let them know how they can correct it and if it is not corrected the following steps will occur:

Step 1: INFORM

The parent’s will be verbally informed by either the coach or supervisor of the specific behaviour and what the coach did to correct it and that it is expected to stop by the next class; the supervisor will be responsible for documenting this in the Notes section of the athlete’s customer file.

Step 2: WARN

If the specific troublesome behaviour continues the parents will be notified a second time in writing, by the office, that if the behaviour continues their child will be asked to leave our programs until it can be corrected; this will again be noted in the customer’s file

Step 3: WITHDRAW

If the specific behaviour continues still; a senior staff member will contact the parent’s to let them know that effective immediately their child is no longer welcome at our facility and a refund will be issued as per our standard refund policy ($10 admin fee)